Contact Us
WE’RE HERE TO HELP
Have a question about your order, our products, or your skincare routine? The VELLARISSKIN Customer Care Team is here to help.
Whether you need assistance choosing a product, checking your order status, or resolving an issue with your purchase, please feel free to contact us.
CUSTOMER SUPPORT
Email: support@vellarisskin.com
Our customer care team aims to respond to all inquiries within 1–2 business days.
To help us assist you more quickly, please include your order number when contacting us about an existing order.
WE CAN HELP WITH
- Order status & tracking
- Product information
- Skincare product questions
- Shipping questions
- Returns & refunds
- Damaged or incorrect items
- Changes or cancellations
- General customer service
NEED HELP WITH AN ORDER?
When contacting us regarding an order, please include:
Your Name
Order Number
Email Address Used for Your Order
A Brief Description of Your Question or Issue
If your product arrived damaged or incorrect, including a clear photo can help our team resolve the issue more efficiently.
VELLARISSKIN CUSTOMER CARE
Your experience matters to us. From discovering the right skincare solution to receiving your order, we want every step of your VELLARISSKIN experience to feel simple, reliable, and supported.
Questions? We’re only an email away.
VELLARISSKIN™
Targeted Skincare. Visible Confidence.