FAQS
What types of skincare products does VELLARISSKIN offer?
Our collection may include targeted skincare for:
- Fine lines & wrinkles
- Under-eye bags & tired-looking eyes
- Blemish-prone skin
- Uneven skin texture
- Dark spots & discoloration
- Dull-looking skin
- Uneven skin tone
- Hydration & skin barrier support
Please check each individual product page for its specific purpose, ingredients, and directions.
PRODUCTS & RESULTS
How do I know which VELLARISSKIN product is right for me?
Start by identifying your primary skin concern and review the benefits and directions listed on each product page.
If you need help choosing a product, contact our Customer Care Team at
support@vellarisskin.com.
How quickly will I see results?
Results vary depending on the product, your skin type, skincare routine, and frequency of use.
Some products may provide an immediate cosmetic improvement in the appearance of the skin, while others are designed for consistent use over time.
Always follow the directions provided with your specific VELLARISSKIN product.
Are VELLARISSKIN products guaranteed to remove wrinkles, acne, or dark spots?
No skincare product can guarantee identical results for everyone.
Our products are designed to help improve the appearance of specific skin concerns, such as fine lines, blemishes, uneven texture, dullness, and discoloration. Individual results may vary.
Can VELLARISSKIN products permanently remove wrinkles?
Our skincare products are designed to help reduce the visible appearance of fine lines and wrinkles and support smoother, more refreshed-looking skin.
They are cosmetic skincare products and should not be considered a substitute for professional medical or dermatological treatment.
Can your products help with blemish-prone skin?
Selected VELLARISSKIN products are formulated specifically for blemish-prone or congested-looking skin.
Check the individual product description before use, as formulas and directions may vary between products.
Do your brightening products bleach the skin?
VELLARISSKIN brightening products are designed to support a brighter, more even-looking complexion and help improve the appearance of dark spots, dullness, and uneven tone.
They are not intended to change your natural skin color.
HOW TO USE
How often should I use VELLARISSKIN products?
Usage depends on the individual formula.
Some products may be suitable for daily use, while others should be introduced gradually into your skincare routine. Always follow the instructions on the product packaging or product page.
Can I use several VELLARISSKIN products together?
In many cases, yes. However, combining multiple active skincare ingredients may increase the chance of dryness or irritation.
Introduce new products gradually and avoid layering multiple strong active formulas unless their directions indicate they can be used together.
Should I patch test a new product?
Yes. We recommend performing a patch test before using a new skincare product extensively, particularly if you have sensitive skin or are introducing active ingredients into your routine.
Discontinue use if persistent irritation occurs.
Can I use VELLARISSKIN products around my eyes?
Only use a product around the eye area if it is specifically designed or instructed for that purpose.
Avoid direct contact with the eyes. If contact occurs, rinse thoroughly with water.
Should I wear sunscreen while using skincare products?
Daily sun protection is an important part of a skincare routine, particularly when using products designed to improve the appearance of uneven tone, dark spots, or skin texture.
Follow the directions for your individual product and use appropriate sun protection during daytime exposure.
SKIN SAFETY
Are VELLARISSKIN products suitable for sensitive skin?
Skin sensitivity varies from person to person.
We recommend checking the ingredient list and performing a patch test before full application. If you have known allergies, highly reactive skin, or an existing skin condition, consider consulting a qualified healthcare professional before introducing a new product.
What should I do if my skin becomes irritated?
Stop using the product and gently cleanse the affected area.
If irritation is severe, persistent, or concerning, seek advice from a qualified healthcare professional.
ORDERS & SHIPPING
How do I know if my order was successfully placed?
After placing your order, you should receive an order confirmation email.
Please check your spam or junk folder if you do not see it in your inbox.
How can I track my order?
Once your order has shipped, tracking information will normally be sent to the email address used during checkout.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Can I change or cancel my order?
Contact us as soon as possible at:
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
What if I receive the wrong or damaged product?
Please contact us and include:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the product and packaging
Email everything to support@vellarisskin.com and our Customer Care Team will assist you.
RETURNS & REFUNDS
How do I request a return or refund?
Please review our Refund Policy first and contact our Customer Care Team if you need assistance with an eligible return or refund.
Email: support@vellarisskin.com
Please include your order number so we can locate your purchase more quickly.
STILL HAVE QUESTIONS?
We’re here to help.
For questions about products, orders, shipping, returns, or your VELLARISSKIN shopping experience, contact:
VELLARISSKIN Customer Care
📧 support@vellarisskin.com
We aim to respond to customer inquiries within 1–2 business days.
VELLARISSKIN™
Targeted Skincare. Visible Confidence.