Return Policy
At VELLARISSKIN, we want you to feel confident when shopping with us. If something isn't right with your order, our Customer Care Team is here to help.
Please review the following Return & Refund Policy before requesting a return.
30-DAY RETURN POLICY
We accept eligible return requests made within 30 days of delivery.
To qualify for a standard return, your item must be:
- Unused and unopened
- In its original condition
- In its original packaging
- Accompanied by proof of purchase or order information
Because skincare and personal care products are hygiene-sensitive items, products that have been opened, used, tested, or had their protective seal removed are generally not eligible for return, except where required by applicable law or where the product arrived damaged, defective, or incorrect.
HOW TO REQUEST A RETURN
Before sending any product back, please contact our Customer Care Team at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Product(s) you wish to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
If your return is approved, our team will provide return instructions and, where applicable, the appropriate return address.
Please do not send products back without contacting us first.
Unauthorized returns may not be accepted or refunded.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, leaking, or different from what you ordered, contact us as soon as possible at:
Please provide your order number and clear photographs showing the product and packaging.
After reviewing your request, we may offer an appropriate resolution, such as a replacement or refund.
OPENED OR USED SKINCARE PRODUCTS
For health, hygiene, and product integrity reasons, we generally cannot accept returns of skincare products that have already been opened or used unless:
- The item arrived damaged or defective;
- You received the wrong product; or
- Applicable law requires us to accept the return.
Skincare results vary depending on factors such as skin type, routine, frequency of use, and individual response. Not achieving a particular cosmetic result does not necessarily mean that a product is defective.
SKIN REACTIONS
If you experience irritation or an unexpected reaction, discontinue use of the product.
You may contact us at support@vellarisskin.com with your order information and details about the product.
Serious or persistent reactions should be discussed with an appropriate healthcare professional.
NON-RETURNABLE ITEMS
Unless required by applicable law, we generally cannot accept returns for:
- Opened or used skincare products
- Products with broken or removed hygiene seals
- Products returned more than 30 days after delivery
- Items damaged through improper use or storage
- Products not purchased directly from VELLARISSKIN
- Gift cards
- Free gifts or promotional items
- Items marked as final sale, where applicable
CHANGE OF MIND
If you change your mind about an order, you may request a return within 30 days of delivery, provided the product remains unused, unopened, and in its original packaging.
Customers are generally responsible for return shipping costs for change-of-mind returns.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.
RETURN SHIPPING
If the return is due to a change of mind or another reason not caused by VELLARISSKIN, you may be responsible for return shipping costs.
If the product arrived damaged, defective, or incorrect, please contact us before returning it so we can determine the appropriate solution.
We recommend using a trackable shipping method when returning merchandise.
VELLARISSKIN cannot guarantee receipt of returned packages that cannot be tracked.
REFUNDS
Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow up to 7 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
FTC guidance addresses refund obligations for qualifying online-order situations and notes specific timing requirements in certain circumstances.
LATE OR MISSING REFUNDS
If you have received confirmation that your refund was issued but have not yet received it:
First, check your bank or card account again and allow sufficient processing time.
If the refund still does not appear, contact your bank, credit card company, PayPal, or other payment provider.
If you still need assistance afterward, contact us at:
EXCHANGES
We generally do not process direct product exchanges.
If you would like a different product, please contact our Customer Care Team. Depending on your situation, we may ask you to return the eligible original item and place a new order.
ORDER CANCELLATIONS
If you need to cancel or modify your order, please contact us as soon as possible after placing it.
Email: support@vellarisskin.com
We will do our best to accommodate your request.
However, once an order has entered fulfillment or has already shipped, we may no longer be able to cancel or modify it.
LOST OR UNDELIVERED ORDERS
If your tracking information indicates an issue with delivery, please contact us so our team can review the shipment information.
For online orders, FTC rules also impose requirements concerning promised shipping times and refunds when sellers cannot ship merchandise within the applicable timeframe.
RETURNS SENT TO THE WRONG ADDRESS
Please do not return your order to the address printed on the original shipping package unless our Customer Care Team specifically instructs you to do so.
Return facilities may differ from fulfillment or shipping locations.
Always contact:
before sending a return.
CONTACT US
If you have questions about returns, refunds, damaged products, or your order, please contact:
VELLARISSKIN Customer Care
Email: support@vellarisskin.com
Please include your order number whenever possible so we can assist you more efficiently.
VELLARISSKIN™
Targeted Skincare. Visible Confidence.