Shipping Policy
At VELLARISSKIN, we want your skincare essentials to arrive safely and as smoothly as possible. We work with trusted fulfillment and shipping partners to deliver orders to customers around the world.
Please review the information below regarding order processing, shipping times, tracking, and delivery.
ORDER PROCESSING
After your order is placed, it will go through order verification, quality checking, and packaging before shipment.
Most orders are processed and prepared for dispatch within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED SHIPPING TIMES
Estimated delivery times begin after your order has been processed and shipped.
United States
Estimated delivery time:
10–20 days
International Orders
Estimated delivery time:
7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Delivery may occasionally take longer due to customs processing, local postal delays, weather conditions, peak shopping seasons, carrier disruptions, or other circumstances outside our reasonable control.
SHIPPING COSTS
Available shipping options and applicable shipping fees will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on your delivery destination, order value, package weight, and available shipping method.
If a free shipping promotion is available, the applicable conditions will be displayed on our website or during checkout.
ORDER TRACKING
Once your order has been shipped, tracking information will normally be sent to the email address provided at checkout.
Please allow 2–5 business days for tracking information to begin showing updates after shipment.
In some cases, tracking may not update while a package is moving between distribution centers or countries. This does not necessarily mean that the package has stopped moving.
MULTIPLE PACKAGES
If your order contains multiple products, items may occasionally be shipped separately due to inventory availability or fulfillment location.
You may therefore receive:
- More than one package
- Different tracking numbers
- Packages arriving on different dates
You will not be charged additional shipping fees simply because we divide an order into multiple shipments.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact information
VELLARISSKIN is not responsible for delivery problems caused by incorrect or incomplete information submitted during checkout.
CAN I CHANGE MY SHIPPING ADDRESS?
If you need to change your shipping address, please contact us as soon as possible at:
Include your order number and the correct shipping information.
We will do our best to make the change before fulfillment begins.
However, once an order has been processed or shipped, we may no longer be able to modify the delivery address.
DELAYED ORDERS
Most orders arrive within the estimated delivery timeframe, but occasional delays can occur.
Potential causes include:
- Customs inspections
- Carrier delays
- Severe weather
- Public holidays
- Peak shopping periods
- Incorrect shipping information
- Local postal service disruptions
- International transportation delays
If your package has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Our Customer Care Team will help review the available tracking information.
LOST PACKAGES
If tracking indicates that your package may have been lost in transit, please contact us.
Provide:
Your Name
Order Number
Shipping Address
Tracking Number, if available
We will review the shipment information and work with the applicable shipping provider when appropriate.
Please do not submit multiple claims for the same shipment, as this may delay the investigation process.
PACKAGE MARKED “DELIVERED” BUT NOT RECEIVED
If your tracking information shows that your order was delivered but you cannot locate it, we recommend first:
- Checking around your delivery location
- Checking your mailbox or parcel locker
- Asking household members
- Checking with neighbors
- Contacting your local carrier
Carriers sometimes mark packages as delivered shortly before the package physically arrives.
If you still cannot locate your order, contact us at support@vellarisskin.com and we will review the situation with you.
REFUSED OR UNDELIVERABLE PACKAGES
Packages may be returned to the sender if:
- The shipping address is incorrect
- The address is incomplete
- Delivery is repeatedly unsuccessful
- The recipient refuses the package
- The package is not collected from the carrier
If an order is returned to us as undeliverable, please contact our Customer Care Team for available options.
Additional shipping charges may apply if reshipment is requested due to an incorrect address supplied by the customer.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.
Customs policies vary by country, so customers should check applicable local requirements before placing an international order.
ORDER CANCELLATIONS
If you need to cancel your order, contact us immediately at:
We will make reasonable efforts to accommodate your request.
However, orders that have already entered fulfillment or have been shipped generally cannot be canceled.
DAMAGED PACKAGES
If your order arrives damaged, leaking, or with an incorrect product, please take clear photographs of:
- The shipping package
- Shipping label
- Damaged product
- Product packaging
Then contact us at:
Please include your order number so our team can assist you more efficiently.
SHIPPING RESTRICTIONS
We reserve the right to restrict shipping to certain countries, regions, or addresses where delivery services are unavailable or unreliable.
Available destinations will generally be determined during checkout.
CONTACT US
If you have any questions regarding shipping, tracking, delivery, or your order, please contact:
VELLARISSKIN Customer Care
Email: support@vellarisskin.com
Please include your order number whenever contacting us regarding an existing purchase.
VELLARISSKIN™
Targeted Skincare. Delivered With Care.